Any questions? Email us at: help@tocobo.us
We’re happy to help! Thank you for shopping with us! 😊
SHIPPING POLICY
Thank you for shopping at TOCOBO.
Below are our shipping policies for various regions in the United States.
For return inquiries, please refer to our (Return Policy)
-
Orders are processed within3-7 business days.Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. -
Orders under $35: $5 flat rate shipping.Orders $35 and above: Free Ground Shipping (after discounts, before tax).
📌 Estimated Delivery Time: 3-7 business days.
📌 Shipping method depends on destination:Military Bases (FPO) & P.O. Box addresses → Shipped via USPS only.Other U.S. addresses → Shipped via the most efficient method (USPS or UPS).
🚨 Delivery times may vary due to external factors (weather, service disruptions, etc.).
-
A Shipment Confirmation email with your tracking number(s) will be sent once your order ships.
Tracking numbers become active within 1-2day. -
If your package is marked "Delivered" but not received, please wait 3-5 business days before contacting us.
Check with neighbors or family members in case they accepted the package on your behalf.
Customers should monitor calls/emails from the delivery service to avoid missed delivery attempts.
If a package is undelivered due to a missed delivery notification, we cannot issue a refund or reship the order.
🚨 Shipping carriers may experience delays that are beyond our control. -
📌 Lost Packages
Once a package is marked as "Delivered", TOCOBO is not responsible for any loss.
If the loss occurs due to the carrier’s mistake, please contact the shipping carrier directly to file a claim.
📌 Damaged Items
If your item arrives damaged, please contact TOCOBO's customer service team first for review and further assistance.
Keep all packaging and take clear photos of the damaged product and packaging.
Depending on the situation, we may provide a resolution or guide you on submitting a claim with the shipping carrier. -
Orders are processed immediately and cannot be modified or canceled after confirmation.
Once tracking is updated, we cannot adjust products, shipping addresses, or cancel orders.📌 Ensure your shipping address is correct (including apartment number, building, entrance code, etc.).
If an incorrect address is provided, we cannot reship or refund the order. -
📌 Estimated Delivery Time: 3-7 business days.
Delays may occur due to:
-Weather conditions
-High order volume
-Service disruptions
-Customs clearance (if applicable)🚨 During peak seasons (holidays, promotions, Black Friday), shipping delays may be longer than usual.
