Any questions? Email us at: help@tocobo.us
We’re happy to help! Thank you for shopping with us! 😊
Return & Refund
Thank you for shopping with us!
We want you to love your purchase, but if you need to make a return, we're here to help.
Please review our return and refund guidelines below.
Take a look at the return process below, and [Click Here]to submit your request.
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We gladly accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.
🛑 Non-returnable items:
- Final sale items
(i.e. items explicitly marked as “Final Sale” on the product page, such as clearance or discontinued products)
- Gift cards
- Opened skincare or beauty products
- Orders placed outside our official website
- Purchases made from third-party retailers
🛍️ Return Shipping Fees
Customers are responsible for return shipping costs. If you receive a damaged or defective product, please reach out to us with proof, and we’ll be happy to assist you. -
🛋️ Return Process
Returning an item is simple! Just follow these steps within 30 days of delivery:
Create an account on our website.
Submit a return request [Click Here]
🔹 Required Information:
A brief reason for your return (e.g., defective product, incorrect item, product concerns).
If necessary, we may ask for product condition photos.
Once your request is approved, you can choose one of the following options:
1️⃣ Full refund to the original payment method
2️⃣ Product replacement
3️⃣ Store credit in the form of a Gift Card
📘 Important Notes:
Refunds are processed within 7 business days after approval.
Original shipping fees are non-refundable.
For purchases made from Amazon and other third-party retailers, please follow their return policy directly. -
We carefully review refund requests and may request additional details to confirm eligibility.
🔹 Refund Processing Time
Approved refunds will be processed within 7 business days.
Refunds will be issued to the original payment method or as store credit in the form of a Gift Card.
🔹 Refund Eligibility
Only purchases made directly on our official website are eligible for a refund.
Original shipping fees are non-refundable.
⚠️ Important:
Orders cannot be canceled or refunded once they have been processed or shipped.
If your purchase was made through third-party retailer, please contact them directly for assistance. -
📦 Damaged & Incorrect Items
If you receive a damaged or incorrect item, please report it within 14 days of delivery. Requests made after this period may not be accepted.
Kindly provide clear photos of the product for evaluation.
🏠 Lost & Stolen Packages
If your tracking status shows "delivered" but you haven’t received your package, please check with neighbors or your local post office.
Unfortunately, we cannot be held responsible for stolen packages after successful delivery.
📃 Incorrect Address & Undeliverable Packages
Please double-check your shipping details before placing your order.
If a package is returned due to an incorrect or incomplete address, we are unable to offer a refund or reshipment.
⏳ Shipping Delays
Delivery times may be affected by external factors like severe weather, customs inspections, or carrier disruptions.
We do not provide refunds for orders delayed due to these circumstances.
💸 Price Adjustments During Promotions
Prices may vary due to seasonal sales, discounts, or special promotions.
Orders placed before a promotion cannot be adjusted or refunded for price differences.
🌟 Unforeseen Circumstances
In rare cases, unexpected events such as natural disasters, strikes, or other disruptions may impact our ability to fulfill orders on time.
While we will do our best to keep you updated and find a suitable solution, please understand that some delays or cancellations may be beyond our control. Your patience and understanding in such situations are greatly appreciated.
