Refund Policy


30 days return policy If you're looking to return your order for whatever reason, we're here to help. If you are not satisfied with an item you purchased, you can return your unused item(s) for a full refund within 30 days from the date the products were received. However, customers will be responsible for the cost of the return shipping and up to 20% restocking fee. The items have to be unused and in original condition.  Please email us at

Damaged item(s) / Wrong item(s) return policy If you have received damaged items or wrong items, you can make a return request through the TOCOBO-USA customer service team along with an attachment of a picture for proof.  


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