• WHY ARE ORDERS DELAYED DURING THIS COUNT?

Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.

• WHEN WILL MY ORDER SHIP?

All orders that are placed after Dec 18th will be fulfilled from Dec 26th.
Thank you for your kind understanding and support! :)

• CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?

Yes, you can still place orders, but shipping will start from Tuesday Dec 26th.

• CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?

Yes, you can easily cancle your order and send us an email to help@tocobo.us no later than Tuesday Dec 26th.