• WHY ARE ORDERS DELAYED DURING THIS COUNT?

Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.

• WHEN WILL MY ORDER SHIP?

All orders that are placed after Dec 26 will be fulfilled from Jan 4th.
Thank you for your kind understanding and support! :)

• CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?

Yes, you can still place orders, but shipping will start from Wednesday Jan 4th.

• CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?

Yes, you can easily cancle your order and send us an email to help@tocobo.us no later than Wednesday Jan 4th